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Frequently Asked Questions

A: For contacting the support team of Hainan Airlines, the passengers can call or email them on their customer care service mail id.

A: Hainan Airlines serves over 500 domestic and international destinations.

A: The passengers can visit the website of Hainan Airlines. The site shows a tab from where the airline flight status can be checked.

A: If a person books flight tickets that depart one week later, the tickets can be refunded for free within 24 hours after the order is paid successfully.

A: The flight ticket price is usually low on Tuesday, Wednesday and Saturday.

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About Hainan Airlines (HU)

Hainan Airlines started its operations in 1993 in the Hainan Province of China. The airline has risen from a minor domestic carrier to a worldwide airline. It is operating on many routes in the world. Besides, Hainan Airlines has comprehensive network coverage of 500 international and domestic destinations. Haiku is its main base, and it has other bases, too, which are Urumqi, Beijing, Taiyuan, Dalian, Xi’an, and Guangzhou.

The passengers with the Hainan Airlines flights can access some of Europe, Asia, Africa, and America. The most notable routes of the Hainan Airlines flights include Shenzhen to Beijing, Chicago to Shanghai, Beijing to Shenzhen, Haikou to Beijing, Phoenix to Los Angeles, Dallas Fort Worth to Seattle, and many more. Currently, Hainan Airlines are serving direct flights between Shenzhen and Auckland, Cairns, Paris, Zurich, Brussels, Brisbane, Madrid, and Vienna.

The airline is also operating 19 routes with North American locations in Chicago, Vancouver, Seattle, Los Angeles, New York, San Jose, Boston, Mexico City, Toronto, Las Vegas, and Tijuana.

Classes of Service

Hainan Airlines provides the customers with two cabin options: Business Class and Economy Class. The option of Premium Class would be obtainable on some flights in the Boeing 787-9 Dreamliner.

Hainan Airlines Baggage Policy

Carry-on Baggage

Checked Baggage

The permission of checked baggage differs depending on the zone and class.


Hainan Airlines Rewards Program

There are many benefits of being a frequent client of Hainan Airlines. Passengers can become the Fortune Wings Club member for free if they are 2 years of age or more. The Fortune Wings Club is the frequent flyer plan for Tianjin Airlines, Capital Airlines, Yangtze River, Hainan Airlines, and Grand China Air. To become a club member, the passengers should share all their details and ensure everything is correct.

Hainan Airlines Web Check-in

The passengers can check-in online via the Hainan Airlines online check-in page. The online-check starts 42 hours before departure, and it gets closed an hour before departure time. If the passengers are not check- in online, they must go for the airport check-in option by going to the airport’s check-in counter. The airport check-in opens 2 hours before the flight departure.

In Flight Experience With Hainan Airlines Flights

With Hainan Airlines flights, the passengers can have quality food that is made with fresh ingredients. Those travelling on a short-haul flight of about 3 hours in Economy Class would get a food menu that comprises the main course, dessert, and salad.

Useful Insights Hainan Airlines

Hub Airports Beijing Capital International Airport
Headquarter Haiku, China
IATA Code HU
Call Sign HAINAN

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